You can fine-tune your chatbot in a simple drag-and-drop editor and train it with additional data or add custom answers to specific questions. Some chatbots utilize Retrieval Augmented Generation (RAG) to overcome the limitations of their pre-programmed responses and access a wider pool of information. Non-AI chatbots use scripted dialog and cannot generate any responses that were not pre-programmed into the chatbot. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products they’re viewing.
They can handle common inquiries, such as order tracking or account management, and provide 24/7 support. Using artificial intelligence can improve customer experience and satisfaction while reducing operational costs. Train your website or other resources to get an AI model based on your business expertise.
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